One Platform For Sentiment, Compliance, Performance & Auto QA.
AI-powered quality assurance for every customer interaction. Real-time intelligence. Enterprise-grade security.
Every Channel, One Platform
What the Platform Covers
Sentiment Intelligence
Read customer emotion and agent empathy on every interaction. Track how sentiment shifts by journey stage, product, and team—not just at survey time.
Compliance Assurance
Check every conversation against your regulatory and script obligations. Breaches surface as they happen, with the evidence trail attached.
Performance Management
See how every agent and team is really performing. Coaching priorities, skill gaps, and top performers identified from the conversations themselves.
Auto QA
Score 100% of interactions against your scorecards automatically. No sampling, no subjective grading, and the model refines its own prompts as it learns.
Enterprise Trust
Built-in compliance frameworks, full audit trails, and data residency options. Enterprise-grade security across everything the platform touches.
See It in Action
Real-Time Intelligence. Real Results.
Dashboard at a Glance
Instant visibility into QA metrics, trend analysis, and agent performance across all channels.
Actionable Intelligence
Identify top issues, Voice of Customer, top performers, and coaching opportunities—all ready to act on.
Sentiment & Emotional Intelligence
Understand customer emotions and agent empathy. Track positive sentiment trends over time.
Conversation-Level Insights
Drill into every interaction. Review QA scores, sentiment analysis, and detailed flags—all in seconds.
Seamless Integrations with Your Tech Stack
Connect CX Insights with the tools your team already uses. Sync data, automate workflows, and amplify insights across your entire platform ecosystem.
CRM Tools
Telephony
Analytics
Results that move the needle
Reduction in compliance breach incidents within 90 days
Faster root-cause identification on CX issues
Of manual QA work automated by CX Insights' AI review
Average CSAT point improvement over 6-month deployments
Contact Us
Offices
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